Quality Performance ("we," "us," or "our") provides professional paint protection film (PPF) installation services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at qualityperformance.io, use our dealer portal at app.qualityperformance.io, or interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide Directly
When you interact with our website, request a quote, sign up for our dealer portal, or otherwise engage with our services, we may collect:
- Contact Information: Name, email address, phone number, and business address.
- Business Information: Dealership name, dealer code, role or title, and fleet details.
- Vehicle Information: Vehicle Identification Number (VIN), stock number, make, model, year, and color — collected solely for the purpose of performing and documenting PPF installations.
- Account Credentials: Email and passcode used to access the dealer portal.
- Communication Records: Messages, emails, and inquiries you send to us through forms, email, or other channels.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- Device and Browser Data: IP address, browser type and version, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on pages, referring URLs, and click behavior.
- Cookies and Similar Technologies: We use cookies to improve site functionality, remember preferences, and analyze traffic patterns. You can manage cookie preferences through your browser settings.
Information from Third Parties
We may receive information from dealership partners who add you as a point of contact in our system, or from third-party services we use to verify VINs and vehicle data.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To perform, document, and manage PPF installations across our dealership network.
- Portal Access: To create and maintain your dealer portal account and provide access to installation logs, billing records, and invoices.
- Communication: To send you installation summaries, purchase order reminders, invoices, and other operational notifications.
- Billing and Payments: To generate invoices, track billing logs, and process payout records for installations.
- Business Operations: To monitor installation quality, generate internal reports, and manage installer and dealership performance.
- Website Improvement: To analyze site traffic, optimize user experience, and improve our marketing content.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- With Dealership Partners: Installation records, billing summaries, and related vehicle data are shared with the dealership associated with each installation.
- With Service Providers: We use third-party platforms to host our application, send emails, process data, and manage our website. These providers access your data only to perform services on our behalf.
- For Legal Reasons: We may disclose your information if required by law, subpoena, court order, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this policy, maintain our business records, and comply with legal obligations.
- Installation and billing records are retained for at least seven (7) years for accounting and tax compliance purposes.
- Dealer portal account data is retained for the duration of your active business relationship with us.
- Website analytics data is retained in aggregated, non-identifiable form and may be kept indefinitely.
You may request deletion of your personal data by contacting us. We will honor such requests to the extent permitted by law and our business record-keeping obligations.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission (HTTPS) across our website and portal.
- Role-based access controls within our dealer portal, limiting data visibility to authorized personnel.
- Regular review of data access logs and security configurations.
No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request deletion of your personal data, subject to our legal retention obligations.
- Opt-Out of Communications: Dealership points of contact can adjust notification preferences through their dealership administrator. For general marketing communications, you may unsubscribe using the link provided in any email.
- Cookie Preferences: You can disable cookies through your browser settings, though this may limit certain website functionality.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our services are designed for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 16. If we learn that we have inadvertently collected data from a minor, we will take steps to delete it promptly.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
