Quality Performance LLC · qualityperformance.io/warranty

Elite Guard

Exclusive Door Edge Protection Limited Product Warranty

Quality Performance LLC (QP), warrantor of Elite Guard, offers a Limited Product Warranty for exterior door edges protected with Elite Guard film. The warranty is subject to all terms and conditions as set forth in this document.

Definitions

Warrantor (WE, US, OUR, QP)

Quality Performance LLC (QP), 175 Capital Blvd, Rocky Hill CT 06067, who is the Warrantor to this Warranty.

Dealer

The dealership where the vehicle was purchased.

You or Your

The purchaser of the vehicle.

Limited product warranty term

The term of this warranty begins on the purchase date of the vehicle and is dictated by the model year of the vehicle at the time the Elite Guard was installed.

Chip coverage applies to purchases on or after July 1, 2024. Any vehicle that is seven (7) years old or less on the purchase date from the participating dealer is eligible for a 5 year warranty on the film and one (1) year chip coverage.

Any vehicle that is eight to twelve (8-12) years old on the purchase date is eligible for a one (1) year warranty on the film and one (1) year chip coverage commencing from the purchase date. This warranty will not cover any pre-existing conditions. It is the sole responsibility of the issuing dealer to make sure that the vehicle is in proper condition (no paint damage) before any Elite Guard products are applied to the paint of the vehicle.

Any vehicle that is twelve (12) years old or more on the purchase date is eligible for a one (1) year warranty on the film commencing from the purchase date. No chip coverage applies.

What we cover

Factory painted door edge surfaces covered by Elite Guard that are damaged by light impacts from other cars or objects. Light impacts must not cause damage beyond paint such as bends or dented body panels.

What we do not cover

• Damage caused by stone abrasions, fire, theft, objects striking a vehicle, impact or collision damage, vandalism, rust or surface rust, neglect or abuse, or damage sustained during misuse of the vehicle.
• Flaking, cracking or separating of paint.
• Untreated, repaired or repainted parts.
• Damage due to paint defects which may be identified in a manufacturer's technical bulletin regarding materials and workmanship during manufacture, written recall notice, policies or settlements.
• Any parts, decals or equipment installed after the vehicle has left the factory assembly line.
• Damage to metal plated or chrome trim.
• Damage to any surface not protected with Elite Guard.
• Pre-existing damage to the painted surface before Elite Guard was installed.

What you should do

The Elite Guard film must not be removed from the vehicle if there is covered damage until authorization has been received from QP. If the film is removed before written authorization is received from QP then the warranty will be voided on that door. If the Elite Guard film has separated from the vehicle the owner must notify QP within 30 days for reinstallation to maintain the chip coverage protection on that door.

Vehicles not covered

RVs, commercial vehicles and vehicles over twelve (12) years old on the purchase date are not covered by the warranty. A commercial vehicle is any vehicle that is titled for commercial use or used for commercial purposes including but not limited to construction purposes, delivery purposes, commercial towing, commercial farm operation, volunteer public services, snow plowing, rental, livery, taxi, any type of emergency vehicle, or competitive or off road racing.

Repair commitments

QP will review the claim for the damaged portion of the vehicle as long as the original owner makes such claim within the warranty term.

QP's sole obligation shall be to clean, repair and/or repaint damaged surfaces and subsequently to reapply Elite Guard to the repaired surface. QP's obligations shall only be applicable for damage described in the "what we cover" paragraphs of this warranty. QP shall have sole discretion to implement and determine the appropriate remedy. QP shall cause all services to be performed with reasonable attention, quality and promptness. When possible, the selling auto dealer may be used to perform the remedy; however, if not possible, QP will designate the new repair facility. For exterior damage, due to the effects of aging and paint variations over time, matching paint colors of repaired components to the colors of the original vehicle is not always possible and not covered under this warranty.

This warranty gives you specific legal rights and you may also have others which vary from state to state. QP does not authorize any person to create for QP any other obligation or liability in connection with the Elite Guard product or installation.

Limitations

Any implied limited warranty of marketability or fitness for a particular purpose to the Elite Guard installation is limited in duration to this written limited warranty. Performance of repairs is the exclusive remedy under this written limited warranty or any implied limited warranty. QP shall not be liable for incidental or consequential damages resulting from breach of this written limited warranty or any implied limited warranty.

Some states do not allow limitations of how long an implied limited warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty is granted for the sole benefit of the original owner as permitted within this warranty. This warranty does not cover any economic loss or extra expense, including without limitation payment for the loss of time or pay, inconvenience, storage, loss of vehicle use, lodging, meals or other travel costs. Any repair undertaken without written authorization of QP will not be reimbursed.

Registration of limited warranty and coverage

The registration of this warranty is automatic with the purchase of your new car when the Elite Guard product is listed as a charge on your purchase order.

Fully insured warranties

All claim obligations of the warrantor hereunder are insured by QP Products International LLC, 175 Capital Blvd, Rocky Hill CT 06067.

How to file a claim

Contact QP's customer service at support@qualityperformance.io for the complete procedure on how to file a claim. Please have your purchase order and current registration available. If the claim is approved, Quality Performance LLC will repair or replace as specified the damaged section of your vehicle. Claims will only be paid to the original owner. Any repair undertaken without written authorization of Quality Performance LLC will not be reimbursed. The owner of the vehicle must report all claims within 30 days following the notice of any damage covered by this limited warranty. Proof of ownership may be required. We reserve the right to request photos of any reported damage.

Cancellation

This limited warranty is not eligible for cancellation by you. We may only cancel this warranty for (1) nonpayment of the purchase price, (2) your material misrepresentation to us or the seller, (3) fraud by you, or (4) your substantial breach of your duties under this warranty. If we cancel this warranty, we will mail you written notice of the cancellation at your last address in our records thirty (30) days prior to the effective date of cancellation stating the effective date of and reason for the cancellation.

State specific disclosures

California

The registration information on the first page is for product registration. Failure to complete and return this registration does not diminish your rights under this Limited Warranty.

Georgia

This warranty is not cancellable by you or us.

Hawaii

Unresolved complaints or questions concerning a registered warrantor may be addressed to the Department of Commerce and Consumer Affairs, 335 Merchant St, Honolulu, HI 96813, 808-587-3222.

Indiana

This service contract is not insurance and is not subject to Indiana insurance law.

Louisiana

The following provision is stricken from the section entitled Limited Product Warranty Term: This warranty must be submitted within 30 days of the application date or it is null and void. Vehicles more than ten years old are not eligible for coverage. If the products identified in this warranty were inadvertently applied to your vehicle and your vehicle is not eligible for coverage under this warranty, you shall receive a full refund of the purchase price.

Mississippi

Regulated by the Mississippi Motor Vehicle Commission, P.O. Box 16873, Jackson, MS 39236, 601-987-3995.

Oregon

Unresolved complaints concerning a warrantor or questions concerning the regulation of a warrantor may be addressed to the Department of Consumer and Business Services, Department of Financial Regulation, Consumer Advocacy Unit at 350 Winter Street NE, P O Box 14480, Salem, Oregon 97309, or at 503-947-7984.

Virginia

If any promise made in the contract has been denied or has not been honored within 60 days after your request, you may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a complaint.

Washington

This agreement is a Vehicle Protection Product Guarantee in which Quality Performance LLC is the Product Guarantee Provider, and is not an insurance policy. It is governed by Washington state law (ARCW 48.110) as it relates to Vehicle Protection Product Guarantees. Wherever the term Limited Warranty appears in this document, it shall be replaced with the term Guarantee. The Customer may cut-through to the insurer at any time without waiting 60 days. If you wish to file a claim directly with our reimbursement carrier QP Products International LLC please do so at 175 Capital Blvd, Rocky Hill CT 06067.